Privacy Policy

Last updated: May 15, 2026

About This Policy

Nutrovia is committed to protecting our customer's privacy. Please take the time to review this Privacy Policy (the "Policy") which explains what information we collect about you, how we use it, and your rights.

SERENOVA DIGITAL LLC, trading as Nutrovia ("Nutrovia", "we" or "us") is the data controller and processor of the personal data collected via or in connection with the Website at nutrovia.co.

This Policy is prepared in accordance with Regulation EU 2016/679 (General Data Protection Regulation) and the California Consumer Privacy Act (CCPA) of 2018.

What Information We Collect and Why

Purpose	Information Collected	Legal Basis	Retention
Processing purchase requests	First name, last name, delivery address, telephone number, email address, purchase price and currency	Contract execution (Art. 6(1)(b) GDPR)	1 year after purchase
Processing payments	Name, address, email, phone, payment info processed by Stripe	Contract execution (Art. 6(1)(b) GDPR)	Duration of relationship + 1 month
Marketing offers and discounts	IP address, email address, telephone number	Consent (Art. 6(1)(a) GDPR)	1 month after website visit
Website security	IP address, device type, browser info, pages visited, actions on site	Legitimate interest (Art. 6(1)(f) GDPR)	1 month after visit
Customer reviews and feedback	Name, email, image, message content	Consent (Art. 6(1)(a) GDPR)	2 years
Handling inquiries and complaints	Name, email, phone, inquiry details	Consent + Legitimate interest	2 years from last inquiry
Abandoned cart recovery	Name, email, phone, cart contents	Contract + Legitimate interest	1 month

What We Do With Your Personal Data

• Process your purchase requests and deliver purchases to you
• Send marketing and promotional materials (with your consent)
• Contact you about discounts, deals, or offers
• Transfer information to service providers needed to fulfill orders
• Contact you regarding unfinished orders or payment issues

Sharing Your Personal Information

We share your personal information with:

• Payment processors — Stripe handles payment processing securely (PCI-DSS compliant)
• Shipping partners — to deliver your purchases
• Legal and professional advisors — attorneys, consultants, IT service providers
• Law enforcement — when required by law or to protect our rights
• Analytics providers — such as Google Analytics

Third-party providers only collect, use, and disclose your information to the extent necessary to perform their services.

Information Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

Payment information is processed securely through Stripe using secure socket layer technology (SSL) and is PCI-DSS compliant.

California Residents Rights (CCPA)

If you are a California resident, you have the following rights:

• Right to opt-out — Request that we do not sell your personal data. Email [email protected].
• Right to know — Request disclosure of what personal information we have collected, used, shared, or sold about you in the last 12 months.
• Right to delete — Request deletion of your personal information.
• Right to non-discrimination — We will not discriminate against you for exercising your rights.

We will respond to requests within 45 calendar days. Contact us at [email protected].

European Union Residents Rights (GDPR)

Under GDPR, you have the right to:

• Request confirmation that we are processing your data
• Request access to your data
• Request correction of inaccurate information
• Request deletion of your information
• Restrict processing of your information
• Object to collection and use of your information
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence. We do not process any personal data of minors 16 years old or younger.

Cookies

Our website uses cookies as described in our Cookie Policy. You can configure your browser to decline some or all cookies.

Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on the website.

Contact Information

For questions about this Privacy Policy or your personal data:

• Email: [email protected]
• Address: SERENOVA DIGITAL LLC, 304 S Jones Blvd #1881, Las Vegas, NV 89107, USA
• Contact Form