Return Policy

Last updated: May 15, 2026

How to Return a Product

Step 1: Submit a Return Request

Contact our Customer Support at [email protected] within 60 days of receiving your order. Please provide your order number, a brief description of the product, and the reason for your return. If the product is damaged or defective, include clear photos to help us expedite the process.

Step 2: Approval and Packaging

After your return request is approved, securely package the item(s) and send them to the return address provided. Please email us the return tracking number to ensure prompt processing of your refund.

Step 3: Return Address

Always contact Customer Service first to register the return — otherwise the return cannot be accepted.

Return Address:
Orber Str. 10, 60386 Frankfurt am Main, Germany

The return address does not give customers an automatic right to return received goods without prior notice, confirmation, and approval from our customer support.

Return Conditions

• Product State: Items must be returned unopened, unused, undamaged, and in their original packaging, unless they are defective.
• Shipping Costs: You are responsible for return shipping costs unless the item is defective. Original shipping costs are non-refundable.

Processing Time

• Return Transit: Returns typically arrive at our warehouse within 14 to 30 days, depending on your location.
• Refund Processing: Once we receive and inspect the returned item, refunds are processed within 7 days. If the item is not as described (e.g., opened, used, or not defective as claimed), the refund may be declined.
• Bank Processing: It may take up to 10 business days for the refund to appear in your account, depending on your financial institution.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at [email protected] with photos of the damaged item or packaging along with your order number. We will arrange a free replacement or full refund.

International Returns

For international orders, you are responsible for paying any customs fees to ship the package back to us. Once the package is received at our warehouse, you will be credited for the cost of your order minus the original shipping charge.

Contact

For questions about returns:

• Email: [email protected]
• Contact Form